Bethesda bug exposed customer support tickets, which included personal info

Fallout 76 special edition helmet unboxing and details

Enlarge The yellow"bulb lights up with a tap of the right-side helmet button. That's the only light-up

Reddit user Jessiepie claimed to have received other people's customer-support tickets on her Bethesda account, containing emails and home addresses.

But to borrow a term that Bethesda itself used to describe the game's pre-release beta period, Fallout 76 is facing a new "spectacular issue", albeit one that's technically outside of the game client. Their original post contained an image proving this is happening, but the image has since been removed to protect other's privacy, although that has gone a bit out the window at this point. And a screenshot from Twitter user Jessie Tracy showed she was able to see the status of other customers' tickets ("Waiting on agent", "closed by customer", "investigation ongoing) on her account". What followed her post was lots of questions asking for an explanation. Mostly it's your receipts for you power armor set requesting a new bag. And I know a few of you want a refund that Bethesda has said can't happen. I'm assuming this is a bug in the website, because I don't see for what reason Bethesda would make tickets public. And close it! How fun is that? Resource production rates and extractor capacities for camp sites had all been slightly reduced, which wouldn't normally be a huge issue, except in Fallout 76, these campsites reset whenever you log off of the game, meaning you can only use them to farm for the amount of time you stay on one server. Fervor only grew when it was revealed that Bethesda gave similar canvas bags to influencers as part of a preview event. So we will see. Now there's 8 pages of canvas bag requests, tickets and "fix or refund me" demands.

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Yesterday, I booted up the game, and it froze and subsequently crashed before I even made it past the main menu.

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