Apple admits iPhone X 'ghost touch' screen issue, offers free fix

Apple admits touchscreen fault with iPhone X

Apple Canada announces iPhone X display replacement program

Apple has revealed a fix program for the iPhone X (2017) with touch issues as well as the MacBook Pro 13-inch which had an issue with the solid-state drive (SSD).

Users on online forums had complained that their phone was making "random clicks" when they weren't interacting with it, or that it unexpectedly stopped responding. The company says that MacBook Pro models affected by this issue were sold between June 2017 and June 2018. However, users have sporadically reported touchscreen problems with the iPhone X since it debuted a year ago.

The screen reacts even when a user hasn't touched it. Longbow Research has apparently conducted a check of Apple's iPhone supply chain and concludes that Apple is cutting its orders by 20% to 30% for the iPhone XS Max and iPhone XR. Bloomberg first reported on these issues after being posted on Apple's support pages on Friday. For those who wish to get their iPhone X fixed under the program, they should note that the iPhone will be examined in order to verify that it is eligible for this program.

Apple said displays on iPhone X, which came out in 2017 with a starting price of $1579, may experience touch issues due to a component failure. In other words, you will have to pay for a new screen separately, which might cancel out the need for a free display module replacement.

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Apple also noted that if the iPhone X owner has already replaced the screen prior to the replacement programme, he/she is entitled to get a refund.

For the 13-inch MacBook Pro computers, it said an issue may result in data loss and failure of the storage drive.

You can check your MacBook Pro's serial number to see if your laptop is affected. Once again if you are sending the impacted MacBook Pro for service, backup your data as the drive will be erased as part of the service process.

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